FAQ’s – Bombay Computers

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How We Work ?

We are an IT firm. What we do best, is providing you the best servicing of Laptop & Macbook repairs. So if you find anything on your PC or Need some suggestions. All you need to do is! Just give us a call or just what's app us 977-300-4903 and schedule an appointment with our technician for the diagnostics. And you will get the best of solutions.
 
Being in an very unorganized industry from Mumbai "Laptop Repair Business" is still a long shot for many to attain professionalism and having an insight of the latest technology. We being a small team try to achieve it rather staying updated or keep educating ourselves. Gone are the days when you have to carry your system to the repair shop for software or hardware issues. Now we could do it by remote support or onsite for hardware issues and solve the issue within few hours.

How many days will it take to repair?

We have a same day repair policy which means you will get your device back in same day. While in some exceptional case it will next day. However, by any reason, it will not exceed next day in case if it does as it might be for required parts which might be not available. Atmost we will return your device and get in touch with you once we find its availability.
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How long does the technician take to visit a customer, once the call is received?

We generally take not more than two hours to reach a customer.

Is my data secured?

Yes, we do understand the security of the data, if still, you don't want anyone access the data.  Our technician will NOT pick the hard drive where data is stored.

How can i trust you?

It's a matter choice. We would appreciate even if you get in touch with us for a solution. We would glad to help. We are in this business for quite sometime now. And given us a chance we would definitely be a company of your choice. Do check what our customers has to say about us.

Are you registered business ?

Yes! 

Mode of payment?

We accept cash & all mode of online transaction.

Do i have to pay anything for diagnosis ?

No, we its absolutely free!! we do not charge for diagnosis. You only have to pay minimum for our travelling.

What acknowledgment will I receive when my device is picked up?

Once you request for pickup using our online portal you will get an acknowledgment on e-mail.
 
 
 

What is Pickup Card ?

It's a card which on which one side has business information and another side list of device or materials we picked up from your place.

Do i have to pay visiting fees if i agrees for repair?

No, You don't have to pay, if you agree for repair.

How many devices you will diagnose in single visit?

As we do a free diagnosis. You can get end number of devices checked from the same visit.

How much a repair will cost?

We can answer this only after a complete diagnose of the devices. 

Is there any obligation to hire your services after the diagnosis?

Absolutely NOT. We offer a hassle free service. Hence no obligation.

Do you offer any free service ?

Yes, we do offer free remote support for all our "existing customer" which mean you don't pay anything if the issue can be resolved remotely.

Do i have to pay anything in advance before repair? 
No, you only pay after the resolution.

Do i have to pay anything for diagnosis ?
No, we its absolutely free!! we do not charge for diagnosis. You only have to pay minimum for our travelling

What Laptop brands you repair?

We repair most of the brands. We repair all including Apple MacBook, Dell, HP, Toshiba, Lenovo, Asus etc

What types of parts do you use?
There are 3 category Original, A Grade, B Grade & C Grade, Original parts are very costly if your budget it tight you can choose A or B Grade parts will do the job and it is reliable, generally we do not recommend C grade Parts as these are very low quality in terms of price and performance.

 
Do you service in my area ?
We support 130+ locations in Mumbai & Navi Mumbai please call or Whatsapp us on 0977-300-4903 to check the service availability.
 
Colaba • Wadala • Mulund • Sion • Churchgate • Andheri • Powai Hiranandani etc
 
We believe in "No fix, No Fee policy"
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